Rental Terms

UB Rent A Car | TARASUB AUTOKIT CO., LTD.

1. Booking Confirmation

  • A booking is considered complete once the system displays "Booking Confirmed" and issues a Booking Number.
  • Booking details and confirmation will be automatically sent to the customer's registered email address.
  • Customers can book a vehicle through the website by paying an advance deposit of THB 500.
  • Once confirmed, the company will reserve the selected vehicle model for the specified dates, times, and pickup/return locations.

2. Payment

  • Customers must pay the rental fee and vehicle security deposit on the pickup date.
  • The security deposit is THB 3,000 for standard vehicles and THB 5,000 for 7-seater vehicles, or as otherwise specified in the booking details.
  • The security deposit will be refunded according to the rental agreement after the vehicle has been inspected and any outstanding charges have been settled.

3. Driver Requirements and Documents

  • Renters must be at least 21 years old.
  • A valid driving license recognized under Thai law is required.
  • Renters must present their original driving license and identification documents upon vehicle pickup.
  • For airport pickups, customers must provide accurate flight information.
  • The company reserves the right to refuse vehicle handover if the renter does not meet the requirements or fails to provide the necessary documents.
  • Additional drivers are permitted at no extra charge, but their names must be listed in the rental agreement.

4. Vehicle Pickup and Return

  • Customers must collect and return the vehicle at the locations, dates, and times specified in the booking confirmation.
  • Rental rates are calculated based on 24-hour periods, as detailed in the booking summary.
  • Changes to pickup or return times and locations must be arranged with the company in advance. Additional charges may apply.

5. Insurance Coverage

Basic Coverage (BC)

All rental vehicles are covered by Type 1 motor insurance throughout the rental period.

If an accident involves another party and the renter is not at fault, no insurance deductible applies.

If the renter is at fault or an accident occurs without another party involved, such as collisions with trees, utility poles, animals, curbs, damage while parked, or unexplained windshield damage, the renter is responsible for: 1. An insurance deductible of THB 3,000–5,000 2. Loss-of-rental-income charges as specified in the rental agreement.

Super Collision Damage Waiver (SCDW)

SCDW is optional additional coverage that reduces the renter's insurance deductible (excess) to THB 0 for accidents covered under the policy.

Customers may purchase SCDW for additional protection and peace of mind, eliminating the deductible for eligible accidents.

Insurance Exclusions

  • Damage to tires, wheels, and rims.
  • Glass damage, including windshield cracks caused by flying stones.
  • Damage to interior vehicle equipment.
  • Lost vehicle keys or license plates.
  • Accidents occurring outside public roads.
  • Accidents or damage caused by violations of the rental agreement, including driving under the influence of alcohol or using the wrong fuel type.

6. Fuel Policy

The company will provide the vehicle with a full tank of the appropriate fuel upon pickup. The renter must return the vehicle with a full tank of fuel.

7. Rental Duration, Minimum Rental Period, and Early Returns

The minimum rental period is 1 day, calculated in 24-hour intervals.

A 1-hour grace period is provided for late returns at no additional charge. For example, if the vehicle is picked up at 08:00 and scheduled for return at 08:00 the following day, it may be returned by 09:00 without additional fees.

Returns more than 4 hours late will be charged as an additional rental day.

Late return fees vary by vehicle category and are specified in the rental agreement.

No refunds will be provided for early vehicle returns under any circumstances.

8. Booking Changes and Cancellations

  • Customers may request booking changes or cancellations through LINE Official: @ubcar
  • Changes to booking dates, times, or vehicle models are subject to availability.
  • If customers cannot collect their vehicle as scheduled, they should notify the company in advance to maintain their booking.
  • If a customer fails to arrive at the scheduled pickup time and cannot be contacted, the company may cancel the booking according to its published No-show Policy.

9. Vehicle Usage Restrictions

  • Rental vehicles may be driven without mileage restrictions within six authorized provinces: Ubon Ratchathani, Amnat Charoen, Sisaket, Yasothon, Surin, and Mukdahan.
  • Travel outside these designated provinces requires prior approval from the company.
  • Taking rental vehicles outside Thailand is strictly prohibited.

10. Additional Terms and Conditions

  • Customers must review all booking details, including vehicle model, pickup and return dates, times, locations, and charges, before confirming their reservation.
  • The company will not change the confirmed vehicle model or impose additional charges without notifying the customer and obtaining their consent, except for charges arising from vehicle use under the rental agreement.
  • Vehicle pickup and usage are subject to the company's rental agreement.

By confirming a booking, the customer acknowledges that they have read, understood, and accepted the booking terms and conditions of UB Rent A Car.